Privacy Policy
Effective Date: 16 August 2026
At Deziyana, we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it and how it may be shared.
1. Information We Collect
When you use our website, create an account, contact us or place an order, we may collect:
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order details
- Account information
- Payment transaction information
- Information submitted through contact forms
- Communications sent to us
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Send order confirmations and updates
- Provide customer support
- Process cancellations, returns and refunds
- Maintain customer accounts
- Respond to enquiries
- Improve our website and services
- Prevent fraud and misuse
- Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment providers such as Razorpay.
Deziyana does not intentionally store your complete debit card or credit card details on its own website.
Payment providers process payment information according to their own security practices and privacy policies.
4. Order Fulfilment
To fulfil your order, certain information may be shared with trusted service providers, including:
- Product manufacturing/fulfilment partners
- Courier and logistics providers
- Payment providers
- Hosting providers
- Website technology providers
- Communication service providers
Information will be shared only to the extent reasonably necessary for the relevant service or legal purpose.
5. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Maintain shopping-cart functionality
- Remember preferences
- Improve website performance
- Understand website usage
- Support analytics and other website features
You may control cookies through your browser settings.
6. Marketing Communications
If you choose to receive promotional communications, we may contact you regarding:
- New products
- Collections
- Offers
- Promotions
- Deziyana updates
You may request to stop receiving promotional communications.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain personal information for as long as reasonably necessary for:
- Order fulfilment
- Customer support
- Accounting
- Refunds and returns
- Legal obligations
- Regulatory requirements
- Resolving disputes
9. Third-Party Services
Our website may use third-party services for:
- Payment processing
- Hosting
- Analytics
- Order fulfilment
- Shipping
- Communication
- Website functionality
These third parties may process information according to their respective privacy policies.
10. Your Privacy Requests
If you have questions regarding your personal information or wish to raise a privacy-related concern, contact:
11. Children’s Privacy
Our website is intended for general consumers.
We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with the applicable effective date.
13. Contact
Deziyana
Email: deziyana.official@gmail.com
Website: deziyana.com