Grievance Redressal Policy
Effective Date: 16 August 2026
At Deziyana, we aim to provide a simple and accessible process for customers to raise concerns regarding their orders, products, payments, deliveries, refunds or use of our website.
1. How to Submit a Grievance
Customers may submit a grievance by contacting:
Email: deziyana.official@gmail.com
For faster assistance, please include:
- Full name
- Order number
- Registered email address
- Phone number
- Date of order
- Description of the issue
- Relevant photographs or videos
- Other supporting information, where applicable
2. Grievance Officer
Name: Nayana Sharma
Email: deziyana.official@gmail.com
Business Address: [Business Address]
3. Acknowledgement
We will make reasonable efforts to acknowledge grievances received through our designated email address.
If additional information is required, we may contact the customer for clarification or supporting documents.
4. Investigation
Depending on the nature of the grievance, we may need to investigate the matter with:
- Our fulfilment partner
- Courier partner
- Payment provider
- Technology/service provider
Customers may be asked to provide photographs, videos, order information or other relevant evidence.
5. Product Complaints
Complaints regarding damaged, defective, misprinted or incorrectly fulfilled products should be submitted in accordance with our Returns & Refunds Policy.
Customers are encouraged to provide photographs and an unboxing video where available.
6. Payment Complaints
For payment-related concerns, please contact:
Where a third-party payment provider is involved, certain payment matters may also be subject to the payment provider’s own dispute-resolution process.
7. Complaint Reference
Where appropriate, Deziyana may provide a complaint or reference number to help track the grievance.
8. Resolution
We will make reasonable efforts to investigate and resolve grievances as promptly as reasonably possible.
The time required may vary depending on the nature and complexity of the issue and whether information is required from third parties such as courier, fulfilment or payment providers.
9. Escalation
If you are dissatisfied with the response provided, you may request escalation by replying to the relevant email and clearly stating that you wish to escalate the matter to the Grievance Officer.
10. Genuine Complaints
Customers may raise genuine complaints or concerns without fear of retaliation.
11. Policy Updates
Deziyana may update this policy from time to time.
The latest version will be published on this page.
12. Contact Details
Deziyana
Grievance Officer: Nayana Sharma
Email: deziyana.official@gmail.com
Website: deziyana.com
Business Address: [Business Address]