Return & Refund Policy
Effective Date: 16 August 2026
At Deziyana, many products are made to order specifically after an order is placed. Therefore, we do not offer general returns for products that have been correctly fulfilled and delivered without any defect.
However, if there is a genuine issue with your order, we are here to help.
1. Eligible Returns / Replacements
You may be eligible for a replacement or refund if you receive:
- A damaged product
- A defective product
- A misprinted product
- The wrong product
- A product with a fulfilment error
2. Reporting a Problem
Please contact us within 7 days of delivery if there is an issue with your order.
Email:
Please include:
- Order number
- Name used for the order
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Unboxing video, where available
3. Unboxing Video
We strongly recommend recording a continuous video while opening your package.
An unboxing video can help us verify damage, missing items, printing issues or other problems with the shipment.
If an issue cannot be reasonably verified from the information provided, we may request additional photographs, videos or other information.
4. Wrong Product
If you receive a product different from the product you ordered, please contact us within 7 days of delivery.
After verification, we may arrange an appropriate replacement or refund.
5. Damaged or Defective Products
If your product arrives damaged, defective or misprinted, please contact us within 7 days.
After verification, we may provide:
- A replacement, or
- A refund
depending on the nature of the issue and the circumstances.
6. Non-Eligible Returns
We generally do not accept returns or refunds for:
- Change of mind
- Personal preference
- Wrong size selected by the customer
- Incorrect customization details provided by the customer
- Incorrect address provided by the customer
- Products that have been used or damaged after delivery
- Minor colour variations caused by different screens, displays or lighting
7. Customized & Personalized Products
Customized and personalized products are created according to the information provided by the customer.
Customers are responsible for checking their personalization details before placing an order.
Once production has started, customized or personalized orders generally cannot be cancelled or returned because of a change of mind or incorrect information supplied by the customer.
8. Return Shipping
For an eligible product issue caused by a manufacturing, printing, fulfilment or delivery-related problem, Deziyana will coordinate the appropriate resolution.
For returns or reshipping requests that are not covered by this policy, applicable shipping costs may be the customer’s responsibility.
9. Refund Processing
If a refund is approved, it will generally be processed through the applicable payment method.
The time taken for the amount to reflect in the customer’s bank account or payment account may depend on the payment gateway or financial institution.
10. Shipping Charges
The ₹59 flat shipping charge is generally non-refundable.
However, where a refund is issued because of an error attributable to Deziyana or another eligible circumstance, the applicable refund may include the shipping charge.
11. Final Resolution
After reviewing the issue, Deziyana will determine the appropriate resolution based on the circumstances.
The resolution may include:
- Replacement
- Refund
- Store credit, where appropriate
- Another reasonable resolution
12. Contact
For return and refund requests:
Email: deziyana.official@gmail.com
Please mention your order number in the subject line.