Frequently Asked Questions
Find quick answers about our products, orders, shipping, returns, customization, and everything in between.
1. Orders & Products
What is Deziyana?
Deziyana is an aesthetic lifestyle brand creating thoughtful pieces for your spaces, everyday moments, and meaningful gifting. Our collection includes wall art, desk pieces, personalized products, and more.
How do I place an order?
Simply browse our collection, choose your preferred product and options, add it to your cart, and complete the checkout process.
Do I need an account to place an order?
You can shop through our website using the available checkout options. Creating an account is recommended if you'd like to easily manage your orders and account details.
Can I modify my order after placing it?
Please contact us as soon as possible if you need to make a change. Once an order has entered processing or production, changes may no longer be possible.
Are the colours of products exactly as shown online?
We make every effort to display products accurately. However, colours may appear slightly different depending on your screen, display settings, and lighting.
2. Shipping & Delivery
Do you deliver across India?
Yes. We offer delivery across India.
What are the shipping charges?
We offer flat-rate shipping of ₹59 on orders. The applicable shipping charge will be shown during checkout.
How long will my order take to arrive?
Orders are processed and shipped through our delivery partners. Delivery times can vary depending on the product and your location. You will receive shipping updates as your order progresses.
How can I track my order?
Once your order has been shipped, tracking details will be shared with you when available. You can use the tracking information to follow your package.
What happens if my delivery is delayed?
Delivery timelines may occasionally be affected by courier delays, weather, holidays, or other circumstances outside our control. If your order appears significantly delayed, please contact us and we'll help you check its status.
3. Returns & Refunds
Can I return or exchange a product?
Returns and refunds are subject to our Returns & Refunds Policy. Please review the policy before placing your order.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photographs/videos showing the damage. We'll review the issue and assist you according to our Returns & Refunds Policy.
What if I receive the wrong product?
Please contact us promptly with your order details and photographs/videos of the product received. We'll review the issue and provide the appropriate resolution.
Are personalized or customized products eligible for return?
Personalized or customized products may have different return eligibility because they are made specifically for you. Please refer to our Returns & Refunds Policy for the applicable terms.
How will I receive my refund?
Where a refund is approved, it will generally be processed through the applicable payment method or as otherwise communicated by Deziyana.
4. Payments
What payment methods do you accept?
We accept the payment methods including Cards and UPI available through our secure online checkout.
Is online payment secure?
Payments are processed through our payment gateway using appropriate security measures. Deziyana does not directly store your complete card or banking credentials.
What should I do if my payment was deducted but my order wasn't confirmed?
Please contact us with your payment/reference details. We'll verify the transaction and help resolve the issue.
5. Cancellation
Can I cancel my order?
Order cancellations are subject to our Cancellation Policy and the stage at which your order is being processed.
How soon should I request a cancellation?
If you wish to cancel your order, contact us as soon as possible after placing it. Cancellation may not be possible once an order has entered processing, production, or shipping.
6. Personalized Products
Do you offer personalized products?
Yes, selected Deziyana products may be available for personalization. The available customization options will be mentioned on the relevant product page.
Can I request a custom design?
For custom requests, please contact us with your idea and requirements. We'll let you know whether we can accommodate the request.
Can personalized products be cancelled or returned?
Because personalized products are created specifically for the customer, cancellation and return conditions may differ from standard products. Please check our applicable policies before ordering.
7. Account & Website
Why should I create a Deziyana account?
An account can make it easier to manage your orders, view account information, and use features available to registered customers.
I forgot my password. What should I do?
Go to the My Account page and select Lost your password? Follow the instructions to reset your password.
Can I shop without creating an account?
Yes, where guest checkout is available, you can place an order without creating an account.
8. Contact & Support
How can I contact Deziyana?
You can contact us through our Contact Us page or email us at contact@deziyana.com
What should I include when contacting customer support?
For order-related queries, please include your order number, registered email address, and a clear description of your concern. For damaged or incorrect products, photographs/videos can help us resolve the issue faster.
A space where you can find the most unique things to fill your space as you want.
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